Eligibility Criteria

Who We Support

Our services are designed for individuals and households who are experiencing one or more of the following:

Financial hardship or low income.
Risk of homelessness or unstable housing.
Food insecurity or limited access to basic needs.
Health or wellbeing challenges affecting daily living.
Social isolation or lack of community support.

We prioritise those facing urgent or ongoing vulnerability, including:

Families with children.
Elderly individuals.
People living with disabilities.
Unemployed or underemployed individuals.
Individuals affected by crisis situations

Basic Requirements

To access our programs, applicants may be required to:

Provide valid identification.
Share relevant information about their current situation.
Demonstrate need through documentation (where applicable).
Be within the geographical areas we currently serve

Please note: Requirements may vary depending on the specific program.

Assessment Process

Every application is reviewed with care and confidentiality.

Our team considers:

Level of need and urgency.
Available resources at the time of application.
Suitability for the specific program.
Potential impact of the support provided

Meeting the eligibility criteria does not automatically guarantee support, as availability is dependent on resources and capacity.

Fair Access & Inclusion

We are committed to providing equal and fair access to our services.

We do not discriminate based on:

Gender
Ethnicity
Religion
Background or personal circumstances

Our goal is to create a safe, respectful, and inclusive environment for everyone we serve.

Important Note

Due to high demand, there may be waiting periods for certain programs. We encourage applicants to apply as early as possible and provide accurate information to support timely processing.
If you are unsure about your eligibility, we still encourage you to reach out. Our team can guide you to the most appropriate support available.

Need Help Applying?

If you need assistance with your application or have questions about eligibility, please contact our support team. We are here to help you every step of the way.